The Limited Warranty is valid for selected Cellet products. To be covered under the warranty, you have to be the original purchaser and have the original receipt or other proof of purchase. The warranty only covers defective product caused by a production failure; normal wear and tear, accidental damage, improper care, alteration, and natural disasters such as floods and earthquakes will not be covered under this warranty.
Please fill out the Warranty Claim Form.
Send the defective product with the original receipt or other proof of purchase to the address shown below.
For defective clips please send digital images (photos) to firstname.lastname@example.org along with a shipping address.
Your request will be processed if it is determined to be covered under the warranty.
A replacement will be sent out within 30 business days from the receipt of your request.
The defective product should be shipped to the following address:
Cellet Warranty Department
12850 Moore Street
Cerritos, CA 90703
Cellet will not be responsible for misdirected claims or damaged parts in transit. Please retain shipping information including tracking number(s) until a replacement product is received. In such case Cellet determines that failure of the product(s) is not a direct result of defects in materials or workmanship, Cellet reserves rights to charge customer for parts and labor at Cellet’s the current labor rate, or a 20% restocking fee. Cellet will advise customer prior to assessing such charges.
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